Protection before you even buy
Statuses sync with the developers automatically. The moment a product goes in for an update, the purchase closes at the system level — there is no way to end up with a dead key.
See live statusesSubscription freeze during updates
With most developers your subscription does not burn while a product is being updated: the downtime gets added back onto the key. Support can tell you exactly how the freeze works for a specific product.
Replacement for a day-one problem
Key will not activate, the loader will not start, the product does not match its description — message support, we take it up with the developer, and we sort it out: fix it, swap the key, or find a replacement.
Live support around the clock
The support bot answers instantly with ready-made fixes; a human operator usually joins within the hour, day or night. Complex cases get escalated to the product’s developer.
How a problem actually gets handled
- 01
You write to support
Your Telegram handle, the product name, what exactly is happening. A screenshot or a short clip speeds everything up.
- 02
We check our side
The order, the key issue log, the product’s current status and its update history — before asking you to reinstall anything.
- 03
The developer gets pulled in
If the problem is in the software itself, it goes straight to the developer: we have a direct line to every one of them.
- 04
We close it
Fix the setup, swap the key, or pick a replacement product. Disputed cases get a manual review — never a canned reply.
What the guarantee does not cover
- A ban for careless play — rage settings, reports for blatant cheating — is the player’s own responsibility.
- Your system not meeting the product’s requirements (listed on every product card before you buy).
- An activated, working key returned because the buyer simply changed their mind.
- Problems caused by third-party software: cracks, “cleaners,” someone else’s spoofer stacked on top of our product.
The legal wording for replacements and refunds lives in the terms of purchase — this page explains it in plain language and does not contradict it. Disputed cases always get a manual review, never a canned response.
Something went wrong?
Message support: include your Telegram handle, the product name, and what is happening. The more detail, the faster the fix.
Message supportDo not take our word for it
Everything above can be checked from the outside — by people we do not control.